Shipping Policy:
1. Express Shipping:
- Express shipping orders placed after 11:00 AM EST will be shipped the next business day.
- We strive to ship express orders on the same day whenever possible.
2. Economical Shipping:
- Economical shipping orders made before 7:00 PM will be shipped the next business day.
- Saturday and Sunday orders will be processed and prepared for shipping on the next business day.
3. Delivery Time within the USA:
- For shipments within the USA, we offer two shipping options:
- Economical Shipping via USPS: The delivery time is estimated to be between 4 to 9 days.
- Express Shipping via DHL: In most cases, DHL delivers within 1 to 3 days (94% delivery rate).
4. Delivery Time to Canada:
- For shipments to Canada, we utilize the services of Canada Post and Purolator.
- Delivery time for Canada Post may vary depending on your location, ranging from 2 to 7 days.
- Purolator delivery is typically 1 day across Canada, providing expedited service.
5. Importation Fees and Taxes:
- Please be aware that you, the customer, are responsible for paying any importation fees and taxes, if applicable, for orders shipped internationally.
6. Shipping Costs and Return Policy:
- Customers are responsible for the original shipping fees incurred for the order.
- In the case of a return, customers are also responsible for the return shipping fees.
7. Shipping Method and Carrier Updates:
- We reserve the right to change the shipping method and/or carrier for your order if it will result in a better shipping experience without any prior notifications.
8. Tracking number:
- All packages are dispatched with a tracking number.
9. Signature on Delivery:
- In certain circumstances, we may require a signature upon delivery to ensure the safe and accurate receipt of your order.
10. Shipping Address and Billing Address:
-For the first order, the shipping address must match the billing address associated with the credit card used for the purchase. This is necessary for security and fraud prevention purposes.
Please note that the provided delivery times are estimates and that factors beyond our control, such as weather conditions and customs delays, may affect actual delivery dates. We strive to process orders promptly and provide the best shipping experience possible. If you have any questions or concerns regarding the shipping status of your order, feel free to contact our customer service, and we will be delighted to assist you.
